Privacy Policy

1. Introduction

Emerald IPTV Ireland ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website at https://emeraldiptv.irish or use our IPTV subscription services.

We process personal data in accordance with the EU General Data Protection Regulation (GDPR) 2016/679 and the Irish Data Protection Acts 1988–2018. As a service primarily targeting residents of Ireland and the EU, GDPR applies to all our data processing activities.

Data Controller: Emerald IPTV Ireland, Fitzwilliam Square, Dublin 2, D02 T292, Ireland. Contact: contact@emeraldiptv.irish

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide when:

• Contacting us via email or WhatsApp
• Purchasing a subscription
• Requesting a free 24-hour trial
• Submitting feedback or support enquiries

This may include: your name, email address, phone number, and payment information (processed by our payment partners—we do not store raw card numbers).

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain technical data:

• IP address and approximate geographic location
• Browser type and version
• Device type and operating system
• Pages visited and time spent on each page
• Referring website or search query

3. Legal Basis for Processing (GDPR Article 6)

We only process your personal data where we have a valid legal basis to do so:

• Contractual necessity (Art. 6(1)(b)): Processing required to fulfil your subscription, provide the IPTV service, and handle support requests.
• Legal obligation (Art. 6(1)(c)): Where we are required to process data to comply with Irish or EU law (e.g. accounting records, DMCA obligations).
• Legitimate interests (Art. 6(1)(f)): For website analytics, fraud prevention, and service improvement—where our interests do not override your rights.
• Consent (Art. 6(1)(a)): For marketing communications. You may withdraw consent at any time with no effect on the lawfulness of prior processing.

4. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our IPTV services
• Process transactions and send order confirmations
• Respond to support enquiries and provide customer care
• Send service updates and renewal reminders
• Send promotional communications (only with your explicit consent)
• Detect and prevent fraud, abuse, or unauthorised access
• Comply with legal and regulatory obligations

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and session state
• Measure website traffic and user behaviour (Google Analytics, via Google Tag Manager)
• Improve overall user experience

You can control cookie settings through your browser preferences. Disabling cookies may affect some functionality of our website. For analytics cookies, we anonymise IP addresses where technically feasible.

Under the ePrivacy Regulations (Ireland), non-essential cookies require your consent. Where we use such cookies, a consent banner will be displayed on your first visit.

6. Third-Party Services and Data Sharing

We share data with the following categories of third-party service providers, solely to operate our service:

• Payment Processors (PayPal, Stripe): To securely process subscription payments. These providers are PCI-DSS compliant. We do not store card details ourselves.
• Analytics (Google Analytics / GTM): To understand how visitors use our website. Data is pseudonymised and governed by Google's privacy policy.
• Communication (WhatsApp Business): For customer support messages. Meta's privacy policy governs WhatsApp data.

We do not sell, rent, or trade your personal data to third parties for their own marketing purposes.

7. International Data Transfers

Some of our third-party service providers (e.g. Google, Meta/WhatsApp) may transfer and process your data outside the European Economic Area (EEA). Where such transfers occur, we ensure appropriate safeguards are in place, including:

• Transfers to countries with an EU adequacy decision
• Standard Contractual Clauses (SCCs) approved by the European Commission

8. Data Retention

We retain personal data only for as long as necessary for the purposes set out in this policy:

• Active subscription data: Retained for the duration of your subscription plus 12 months.
• Financial / transaction records: Retained for 7 years to comply with Irish tax law.
• Support communications: Retained for up to 2 years.
• Analytics data: Aggregated, anonymised; not linked to individuals after 14 months.

When data is no longer needed, we securely delete or anonymise it.

9. Your Rights Under GDPR

As a data subject in Ireland or the EU, you have the following rights:

• Right of Access (Art. 15): Request a copy of all personal data we hold about you.
• Right to Rectification (Art. 16): Request correction of inaccurate or incomplete data.
• Right to Erasure / "Right to be Forgotten" (Art. 17): Request deletion of your personal data where there is no legitimate reason for continued processing.
• Right to Restrict Processing (Art. 18): Ask us to limit how we use your data in certain circumstances.
• Right to Data Portability (Art. 20): Receive your data in a structured, machine-readable format and transmit it to another controller.
• Right to Object (Art. 21): Object to processing based on legitimate interests, including profiling and direct marketing.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw at any time without affecting the lawfulness of prior processing.
• Right not to be subject to automated decision-making (Art. 22): We do not make solely automated decisions that significantly affect you.

To exercise any of these rights, email us at contact@emeraldiptv.irish. We will respond within 30 days as required by GDPR.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include TLS/SSL encryption for data in transit, access controls, and regular security reviews. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.

11. Children's Privacy

Our services are not directed at children under 18 years of age. We do not knowingly collect personal information from anyone under 18. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it promptly.

12. Right to Lodge a Complaint

You have the right to lodge a complaint with the Irish Data Protection Commission (DPC) if you believe we have not handled your personal data in accordance with GDPR:

13. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated by updating the "Last Updated" date at the top of this page. Where required by GDPR, we will also notify you by email. We encourage you to review this policy periodically.

14. Contact Us

For any questions about this Privacy Policy or to exercise your GDPR rights, please contact our Data Controller: